Below are some frequently asked questions about Rivendor Aelthys LLC's products, orders, shipping, payment, and returns services. If you don't find the information you need, please contact our customer service team.
1. What products do you sell?
We primarily sell women's dresses, trench coats, and other women's fashion apparel.
2. Which regions do you ship to?
Currently, we only support shipping within the United States. We do not offer international shipping outside the United States.
3. How long does it take for my order to ship?
Orders typically take 1–3 business days to process and prepare for shipment. After your order is shipped, you can track its status using the tracking information.
4. Which logistics companies do you use for shipping?
Depending on the order address and package status, we may use logistics carriers such as USPS, UPS, or FedEx. The specific carrier will be determined based on the actual shipping information for your order.
5. How long does shipping within the United States take?
Standard shipping typically takes 3–7 business days.
Actual delivery time may be affected by factors such as weather, holidays, peak shipping seasons, and carrier operations. 6. How do I track my order's logistics information?
After your order is shipped, we will provide logistics tracking information based on the actual situation. You can use the tracking number to check the package status on the corresponding carrier's platform.
7. What payment methods are supported?
You can view the currently available payment methods on the checkout page. All payment transactions are processed through secure third-party payment services.
We do not store complete credit card numbers or CVV security codes on our own servers.
8. Can I return items?
Items that meet the return conditions can be returned. Generally, you need to contact us within 30 days of the date of delivery to submit a return request.
9. How long does a refund take?
After the return is reviewed and confirmed to meet the refund conditions, we will process the refund according to the applicable procedures. Refunds are usually returned to the original payment method; the actual arrival time depends on your bank or payment service provider.
10. What if the received goods have quality problems?
If the received goods have quality problems, please contact us as soon as possible and provide the order number and relevant photos or other necessary information. We will verify the situation and provide a corresponding solution based on the specific circumstances.
11. What if I receive the wrong item?
If the item you receive does not match your order, please contact our customer service team and provide your order information and photos of the item. We will verify the order details and assist in resolving the issue.
12. Can I return an item due to size or personal preference?
Returns are accepted depending on the condition of the item and the applicable return policy. Please contact us within 30 days of receiving the item and ensure that the item meets the return conditions.
13. How do I contact customer service?
You can contact us through the following methods:
Address: 3512 S Juneau St, Seattle, WA 98118
Phone: (425) 565-2900
Email: belete@rivendoraelthys.com
We will do our best to respond to your inquiries promptly and assist you in resolving order and after-sales related issues.