Rivendor Aelthys LLC is committed to providing customers with a superior shopping experience. If you are not satisfied with the goods you receive, you can apply for a return and refund according to the following policy:
1. 30-Day Return Period
You can contact us to apply for a return and refund within 30 days of the date the goods were received.
We may not accept return requests after 30 days unless otherwise stipulated by applicable law or the goods have quality issues.
2. Return Conditions
Returned goods should be kept in their original condition as much as possible, including:
The goods are unused, unworn, and unwashed;
The goods are in their original condition with no obvious damage caused by human error;
The tags, packaging, and related accessories are as complete as possible;
Valid order information is available.
If there is a quality issue with the goods, the received goods are significantly different from the order, or there are other problems caused by us, please contact us promptly. We will provide an appropriate solution based on the specific circumstances.
3. Refund
After reviewing and confirming that the return request meets the conditions, we will process the refund according to the actual situation.
The refund will usually be returned to the original payment method used when you placed the order. Refund arrival times may vary due to differing processing times among banks, credit card companies, and third-party payment service providers.
4. Return Shipping Costs
If the return is due to product quality issues, receiving the wrong item, or other problems caused by Rivendor Aelthys LLC, we will cover reasonable return shipping costs based on the specific circumstances.
If the return is due to personal preference, incorrect size selection, or other non-product quality issues, the customer may be responsible for the return shipping costs.
5. Return Process
To request a return, please contact us first and provide:
Order number;
Product name;
Reason for return;
Photos of the product if necessary.
Please receive return instructions before sending the item back to ensure proper processing.
6. Ineligible Return Conditions
Refunds may not be available in the following situations:
The 30-day return period has expired;
The product is visibly damaged due to human error;
The product has been used, washed, or is clearly unsaleable;
The order or purchase record cannot be confirmed;
Other situations that do not meet the applicable return conditions.
This policy does not restrict any legal rights enjoyed by consumers under applicable law.
7. Contact Us
For any refund or return inquiries, please contact us:
Address: 3512 S Juneau St, Seattle, WA 98118
Phone: (425) 565-2900
Email: belete@rivendoraelthys.com